Delete account
This page explains how to delete your YolYolakay account and the data associated with it.
How to delete
Request by email
Send an email to the address below, stating the phone number your account is registered with:
info@yolyolakay.co.uzOnly the account owner may send the request — we may ask additional questions to verify your identity.
In the app
Profile → Delete account. This option is being prepared; until then, please use the email address above.
What data is deleted
- First name, last name and gender
- Phone number and password
- Profile rating and reviews written about you
- Car details (make, colour, plate number, registration photo)
- Chat messages and conversation history
- Notification (push) tokens and device sessions
- Saved routes and search history
What data is kept
- Payment and accounting records — for the period required by accounting and tax law
- An anonymised record of completed trips (date, route, amount) — without your name or phone number
- Materials of open disputes or violation cases — until the case is closed
Timelines
Once the request is accepted the account is closed and can no longer be accessed. The data is fully deleted within 30 days.
If this was a mistake, write to info@yolyolakay.co.uz within this period — we will try to restore the account if it is still possible.
After deletion the account cannot be restored — trip history, rating and reviews are gone for good.
See also: Privacy policy · Terms of use