Privacy policy

1. General provisions

This Privacy Policy explains how the YolYolakay service (the “Service”) collects, uses and protects users' personal data. By using the Service you agree to this policy.

2. What data we collect

• Phone number, name and gender — at sign-up;

• Car details (make, colour, plate number) — for drivers;

• Trip data: route cities, departure point coordinates, date/time, price;

• Chat messages between driver and passenger — as part of arranging the trip;

• Ratings and reviews; technical data (device identifier, session);

• Photos — only if you upload them yourself: profile picture; for drivers, a photo of the car and of the vehicle registration certificate. The registration photo is used to review the application and is never shown publicly;

• Usage statistics: that a search happened and how many rides it returned, opening a ride, creating a booking or a listing, choosing a plan. These records do NOT include your name, phone number, chat text or exact address — only numbers and identifiers. Purpose: to see which routes lack rides and to fix the service.

3. How the data is used

The data is used only to run the Service: finding and booking trips, showing the parties to each other (name, rating, car), safety (driver identification), payment processing and obligations required by law.

Your phone number is NOT shown in search or to strangers. It is revealed only after a booking is CONFIRMED, and only to the other party of that ride, so you can find each other at the pickup point. Otherwise communication happens through the in-app chat.

4. Sharing with third parties

We do not sell data. It is shared only: (a) with the other party of a trip, to the extent needed (name, rating, car); (b) with payment providers to process payments; (c) with authorities in the cases established by law.

5. Storage and protection

Data is transmitted over an encrypted channel (HTTPS) and stored on servers with restricted access. When an account is deleted, personal data is not kept beyond the periods required by law.

6. Your rights

You may view and correct your data (through your profile) and request deletion of your account. Use the address below to contact us.

7. Device permissions

• Microphone — only to say your route out loud when searching for a ride. It turns on solely when you tap the microphone button and turns off as soon as you finish speaking. Audio is not recorded, not stored and never sent to our servers: your device's own system service performs the recognition, and the app receives only the text, turning it into a city name on the phone itself;

• Location — in two cases. First, when you tap "my location" on the map. Second, if you are a DRIVER and have marked a trip as started: for the duration of that trip your location is shown on the map to the passengers of that same trip, even while the phone is locked. While this happens a permanent notification stays in your status bar and cannot be hidden. Sending stops immediately when the trip ends. As a passenger your location is never sent in the background;

• Notifications — for ride, booking and chat updates;

• Camera and gallery — only when you upload a photo yourself (avatar, car, vehicle registration).

You can revoke any permission in your phone settings at any time; the rest of the app keeps working.

8. Changes

This policy may be updated; we will announce material changes in the app. Current version: August 2026.